Shipping & Returns Information

Shipping Information

The following section contains information in regards to customs Charges, Duties and Taxes, Shipping Times (World Wide) and Shipping Costs (World Wide).

Customs Charges:-

Import duties, taxes and charges are not included in the item price or shipping charges. While there is not guarantee that these will have to be paid, these charges if they do arise are the buyer’s responsibility.
If you are unsure whether or not import duties, taxes and charges are applicable to your item, please contact your countries customs offices for further information and for any additional costs before purchasing your chosen item.
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Shipping Times:-

In order to provide the best quality items at competitive prices, we source our products from a number of wholesalers who send completed orders directly to the customer in order to save time and money. Because if this, shipping times may vary depending on the product, the country the product has to be shipped too and the customs policies in place for that country.  The majority of products are delivered relatively quickly but to provide a better idea of postage time, below is rough guide to shipping times for all products:-

Projected Delivery Times:-

UK:-

25 – 60 Days

USA:-

20 – 50 Days

Canada:-

25 – 60 Days

Australia:-

22 – 55 Days

Russia Federation:-

15 – 40 Days

Europe:-

12 – 60 Days

Other:-

15 – 60 Days


If you have any questions regarding a more accurate delivery time for a particular product, then please contact us.

Shipping Costs:-

Countries with Free Postage:- UK, USA, Canada, Australia, France, Netherlands, China, Germany.

Rest of the World:- £1.75 per transaction.

Our aim is to eliminate postage costs wherever we can. Unfortunately, this is not always feasible for every country due to customs regulations, shipping duration, etc. However, when we can't make it free, we can reduce postage costs by a large amount. If your country is not listed in the list of countries with Free Postage, then we charge £1.75 for postage. 

Please note that the list of countries with Free Postage are updated regularly as we try and find postage options that allow us to add more countries to this list. 

Excluded Countries:-

 

Due to high levels of fraud and unreliable postage, we have removed a number of countries from the list of countries that we ship too. If you country is not available at checkout then we apologies but your country is no longer one we ship to.

 

Returns Information:-

The following section contains the information on what to do if your items are delayed or go missing in transit, are not as described in terms of description and quantity or have received minor or severe damage.

Delayed Items:-

If your item has not arrived within the projected time, (see Projected Shipping Times) then please contact us and we will contact the supplier. An investigation is launched to try and trace the whereabouts of the item using tracking information provided by the supplier where applicable. In most cases the item is delayed due to national holidays or strict customs procedures but on the rare occasions the item does goes missing, a replacement or refund will be offered.
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Items not as Described:-

If the products the buyer has received differ from the item ordered in colour, size, brand, style, models, etc the buyer needs to do the following:-

  1. Contact us within 2 days of receiving the wrong item so we can report this to the supplier.
  2. Take and send to us detailed pictures of the item / items for us to pass to the supplier.

In most cases this can be resolved without having to return the items to the supplier but if return of the product is required, the return postage costs are paid for by the buyer. A tracked postage method is strongly recommended in these instances.

Items Quantity not as Described:-

If the quantity of the products that buyer has received is less than the quantity ordered, then buyer needs to do the following:-

  1. Contact us within 2 days of receiving the wrong quantity of items so we can report this to the supplier.
  2. Take and send to us the pictures of the receipt document which states the quantity and weight of the items received so we can provide this to the supplier.

In most cases this can be resolved without having to return the items to the supplier but if return of the product is required, the return postage costs are paid for by the buyer. A tracked postage method is strongly recommended in these instances.

Damaged Items:-

The buyer is responsible for checking the item when it is delivered before accepting the parcel. If the parcel arrives damaged and subsequently the item / items are damaged, the buyer needs to do the following:-

  1. Contact us within 2 days of receiving the damaged item so we can report this to the supplier.
  2. Obtain from the Logistics / Delivery Company written confirmation or a certificate stating that the parcel was damaged before receipt by the buyer. Once received, send a copy to us so we can supply this to the supplier.
  3. Take and send to us detailed pictures of the damaged item / items for us to pass to the supplier.

If the damage is minor, a partial refund maybe offered without the need to return the item to the supplier. If the damage is severe, again a full or partial refund maybe offered with having to return the item to the supplier. If however return of the product is required, the return postage costs are paid for by the buyer. A tracked postage method is strongly recommended in these instances.